ABYSS® Headphones Service Request

Servicing your ABYSS® Headphone

Until all possible causes of the problem are eliminated, then and only then should the headphone be suspect. We highly suggest checking the headphone system prior to contacting us:

• Make sure all system cables are fully inserted in the jacks.
• Try another headphone on the same system, or exchange L/R cable connectors at the headphone to see if the issue remains with the same side.
• Inspect your headphone cable for unusual wear or appearance at the plug ends, or slowly wiggle the wires at the connectors to see if the sound comes and goes.

If you are using any sort of adaptor to connect to the amplifier, try bypassing it or using another. Should you determine the cable is an issue, our website store offers both stock replacement and Superconductor HP upgrade headphone cables.

For example, if the trouble is one or both channels having an issue (no sound, etc.), service will typically recommend rebuilding both L/R speaker drivers to match. Out of warranty, estimated cost for this varies from $300 USD for older models to $500 USD for more recent models, plus the cost of return UPS shipping if you are outside of the USA. Service will also clean and inspect, and your headphone goes through final QC testing prior to return.

See the Warranty Info page for details on our industry-leading 10 YEAR WARRANTY.

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